Terms of Service

Welcome to Senvito. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using Senvito, you agree to be bound by these Terms. Please read them carefully before using our platform.

1. Acceptance of Terms

By creating an account or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Description of Services

Senvito is a B2B service marketplace platform that connects customers with skilled service providers (technicians and artisans) in Cameroon. We facilitate the discovery and connection between service seekers and providers but are not a party to any agreements between users.

3. User Accounts

To access certain features of our platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

4. Service Provider Responsibilities

If you register as a service provider, you agree to:

• Provide accurate information about your skills, qualifications, and services
• Maintain any required licenses or certifications for your trade
• Deliver services professionally and in accordance with agreed terms
• Respond promptly to customer inquiries and maintain professional communication

5. Customer Responsibilities

If you use our platform as a customer, you agree to:

• Provide accurate information about your service needs
• Treat service providers with respect and professionalism
• Pay for services as agreed with the service provider

6. Prohibited Activities

You may not use our platform to:

• Violate any applicable laws or regulations
• Post false, misleading, or fraudulent information
• Harass, abuse, or harm other users
• Attempt to circumvent our platform to avoid fees
• Use the platform for any illegal or unauthorized purpose

7. Intellectual Property

All content, features, and functionality of the Senvito platform, including but not limited to text, graphics, logos, and software, are owned by Senvito and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Senvito acts solely as an intermediary platform connecting service providers with customers. We do not guarantee the quality, safety, or legality of services offered. To the maximum extent permitted by law, Senvito shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

9. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use our services will immediately cease.

10. Changes to Terms

We may modify these Terms at any time. We will notify users of significant changes via email or through our platform. Your continued use of the platform after such modifications constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@senvito.com