Senvato - Find and Hire Expert Service Providers

At Senvato, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our services.

Personal Information

Name, email address, and phone number
Profile information (for service providers: skills, experience, portfolio)
Location data (city, address for service delivery)
Content you provide (reviews, ratings, messages, and support requests)

Usage Information

Device information (browser type, operating system, and a mobile advertising identifier)
Log data (IP address, access times, pages viewed)
Search queries and interaction data

2. How We Use Your Information

We use the information we collect for various purposes:

To provide, maintain, and improve our services
To connect customers with service providers and enable messaging between them
To send promotional communications (with your consent)
To respond to your comments, questions, and requests
To detect, prevent, and address technical issues and fraud

3. Information Sharing

We may share your information in the following circumstances:

With service providers or customers to facilitate connections
With third-party analytics and advertising partners (such as Google, Meta, and Airbridge) that help us operate, measure, and promote our services
To comply with legal obligations or protect our rights
In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have certain rights regarding your personal information:

Access: You can request a copy of your personal data
Correction: You can ask us to correct inaccurate information
Deletion: You can request deletion of your personal data
Objection: You can object to certain processing of your data

7. Cookies, Analytics and Advertising

We use cookies and similar technologies on our website, and analytics and advertising SDKs in our mobile app, to operate our services, understand how they are used, and measure our marketing. This includes Google (Firebase) and PostHog for product analytics, and Meta and Airbridge for advertising and attribution. On mobile we may collect a device advertising identifier (Google Advertising ID or Apple IDFA); on iOS we ask for your permission through App Tracking Transparency before using it for advertising. You can reset or limit this identifier in your device settings, and you can set your browser to refuse cookies, though some features may then be limited.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@senvato.com

Address: Bonamoussadi, Douala, Cameroon